RedFin Charters Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Telephone or mobile phone number
• Reservation and charter information
• Information submitted through website forms or webchat
• Communications with RedFin Charters, including email, chat, SMS/text messages, and telephone communications
• Payment and transaction-related information
• Other information you choose to provide when communicating with us

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages visited, referring website, and other website usage information.

How We Use Your Information

We may use information we collect to:

• Respond to questions and customer inquiries
• Process and manage reservations
• Provide charter, scheduling, and trip information
• Communicate with you regarding your reservation or requested services
• Provide customer service
• Continue customer-initiated webchat conversations by SMS/text message
• Process transactions and payments
• Operate, maintain, and improve our website and services
• Maintain business and transaction records
• Protect against fraud, misuse, or unauthorized activity
• Comply with applicable legal and regulatory requirements

Webchat and SMS/Text Messaging

RedFin Charters provides website chat functionality that allows customers to communicate with our team. When you initiate a webchat and provide your mobile phone number, responses to your inquiry may be delivered to that number by SMS/text message.

We may collect your mobile phone number, message content, and related communication information to respond to your inquiry, provide customer service, communicate regarding reservations or requested services, and continue the customer-initiated conversation.

Message frequency varies. Message and data rates may apply.

You may opt out of SMS/text messages at any time by replying STOP. For assistance, reply HELP or contact RedFin Charters at (843) 277-5255.

Mobile information, including mobile phone numbers, SMS opt-in data, and SMS consent information, will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.

Consent to receive SMS/text messages is not a condition of purchasing goods or services from RedFin Charters.

Additional information regarding our messaging service is available in our Terms & Conditions.

How We Share Information

RedFin Charters does not sell your personal information.

We may disclose personal information to service providers that perform services on our behalf or assist us in operating our business, such as website hosting, reservation and payment processing, communications, customer service, analytics, and technology services.

These service providers may access information only as necessary to perform services on our behalf and are expected to handle that information appropriately.

We may also disclose information when required by law, regulation, legal process, or governmental request, or when reasonably necessary to protect the rights, property, safety, or security of RedFin Charters, our customers, or others.

Mobile phone numbers, SMS opt-in data, and SMS consent information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Payment Information

Payments may be processed through third-party payment processors. RedFin Charters may not directly store complete payment-card information when transactions are processed by these providers. Payment information is handled according to the policies and security practices of the applicable payment processor.

Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve our services, and measure the effectiveness of our website and advertising.

Your browser may allow you to control or disable certain cookies. Disabling cookies may affect some website functionality.

Analytics and Advertising

We may use analytics and advertising services to understand how visitors interact with our website, measure website performance, and improve our marketing and services.

These services may use cookies, pixels, or similar technologies to collect information about website activity and device information.

Mobile phone numbers and SMS messaging consent information are not provided to these services for their own marketing or promotional purposes.

Automated Technologies and Artificial Intelligence

RedFin Charters may use automated technologies, including artificial intelligence, to assist with customer service, webchat, communications, website operations, and other business functions.

Information submitted through these services may be processed by technology providers acting on our behalf for the purpose of providing those services.

Data Security

RedFin Charters uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

Our website and services are not intended to knowingly collect personal information from children under 13 without appropriate parental or legal guardian consent.

If we learn that we have collected personal information from a child under 13 in circumstances where parental consent was required, we will take reasonable steps to delete that information.

Your Choices

You may contact RedFin Charters to request that we update or correct certain personal information we maintain about you.

You may opt out of SMS/text messaging at any time by replying STOP.

You may unsubscribe from promotional emails by using the unsubscribe instructions included in those communications, when applicable.

Third-Party Websites

Our website may contain links to websites or services operated by third parties. RedFin Charters is not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

RedFin Charters may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, RedFin Charters' privacy practices, or need assistance with our services, please contact:

For assistance with SMS/text messages, reply HELP to the text message or contact us at (843) 277-5255. To stop receiving SMS/text messages, reply STOP.